MOAI: REPORTING PROBLEMS IN THE CITY

In the city, we find different problems that affect the citizen and which its resolution depends, generally, on a public entity. Some of these problems can be the accumulation of garbage and bad smells or the bad condition of some spaces.

 
Citizens have different traditional means to communicate their complaints to the public administration. One of the reasons is that the attention is fragmented and there is no solid system for collecting complaints, many of the complaints remain just that, complaints. It’s an inefficient system where accountability is diluted in the process itself.

 
Today as a valid alternative option we can contact the Ombudsman, who promotes good administration at the EU level investigating complaints from the citizens.

 
What we propose is a decentralized system based on blockchain technology that allows the citizen to report a complaint and seek support from other people who suffer the same thing. We connect the system to the ombudsman. In this way, we provide the appropriate means for them to communicate group problems supported by the citizens and by all the information they can provide. The same system allows us to follow the different processes and analyze the different solutions taken by the public administrations in different regions.

 
The system aims to empower the citizens and make them feel that they can change their city.